Privacy Policy
Personal Information
“GrocerApp” is a trademark of GrocerApp, a company incorporated under the Companies
Act, Pakistan with its corporate office at Office #42, Ground Floor, Leeds Centre, Gulberg III,
Lahore in the course of its business. The domain name & is owned by the Company.
The Company respects your privacy and values the trust you place in it. Set out below is the
Company’s ‘Privacy Policy’ which details the manner in which information relating to you is
collected, used and disclosed.
All visitors to or (Site) are advised to read and
understand our Privacy Policy carefully, as by accessing the GrocerApp Application/
Services, you agree to be bound by the terms and conditions of the Privacy Policy and
consent to the collection, storage and use of information relating to you as provided
If you do not agree with the terms and conditions of our Privacy Policy, including in relation
to the manner of collection or use of your information, please do not use or access the
GrocerApp Application/ Services.
Our Privacy Policy is incorporated into the Terms and Conditions of Use of the GrocerApp
Application/ Services are subject to change from time to time without notice. It is strongly
recommended that you periodically review our Privacy Policy as posted on the or
Should you have any clarifications regarding this Privacy Policy, please do not hesitate to
contact us at [email protected]
Collection, Storage and Use of Information Related to You
We may automatically track certain information about you based upon your behavior on
the application usage. We use this information to do internal research on our users’
demographics, interests, and behavior to better understand, protect and serve our users.
This information is compiled and analyzed on an aggregated basis. This information may
include the URL that you just came from (whether this URL is on the or not), which URL you
next go to (whether this URL is on the or not), your computer browser information, your IP
address, and other information associated with your interaction.
We also collect and store personal information provided by you from time to time on the
application. We only collect and use such information from you that we consider necessary
for achieving a seamless, efficient and safe experience, customized to your needs including:
To enable the provision of services opted for by you;
To communicate necessary account and product/service related information from time to
To allow you to receive quality customer care services;
To undertake necessary fraud and money laundering prevention checks, and comply with
the highest security standards;
To comply with applicable laws, rules, and regulations; and
To provide you with information and offers on products and services, on updates, on
promotions, on related, affiliated or associated service providers and partners, that we
believe would be of interest to you.
Where any service requested by you involves a third party, such information as is
reasonably necessary for the Company to carry out your service request may be shared
with such third party.
We also do use your contact information to send you offers based on your interests and
prior activity. The Company may also use contact information internally to direct its efforts
for product improvement, to contact you as a survey respondent, to notify you if you win
any contest; and to send you promotional materials from its contest sponsors or
Further, you may from time to time choose to provide payment related financial
information (credit card, debit card, bank account details, billing address etc.) on the
GrocerApp Application/ Services. We are committed to keeping all such sensitive
data/information safe at all times and ensure that such data/information is only transacted
over secure [of approved payment gateways which are digitally encrypted, and provide the
highest possible degree of care available under the technology presently in use.
The Company will not use your financial information for any purpose other than to
complete a transaction with you.
To the extent possible, we provide you the option of not divulging any specific information
that you wish for us not to collect, store or use. You may also choose not to use a particular
service or feature on the GrocerApp Application/ Services, and opt out of any non-essential
communications from the Company.
Further, transacting over the internet has inherent risks which can only be avoided by you
following security practices yourself, such as not revealing account/login related
information to any other person and informing our customer care team about any
suspicious activity or where your account has/may have been compromised.
We use data collection devices such as “cookies” on certain pages of the to help analyze our
web page flow, measure promotional effectiveness, and promote trust and safety.
“Cookies” are small files placed on your hard drive that assists us in providing our services.
We offer certain features that are only available through the use of a “cookie”.
We also use cookies to allow you to enter your password less frequently during a session.
Cookies can also help us provide information that is targeted to your interests. Most
cookies are “session cookies,” meaning that they are automatically deleted from your hard
drive at the end of a session. You are always free to decline our cookies if your browser
permits, although in that case, you may not be able to use certain features on the and you
may be required to re-enter your password more frequently during a session.
Additionally, you may encounter “cookies” or other similar devices on certain pages of the
that are placed by third parties. We do not control the use of cookies by third parties.
If you send us personal correspondence, such as emails or letters, or if other users or third
parties send us correspondence about your activities on the GrocerApp Application/
Services, we may collect such information into a file specific to you.
We do not retain any information collected for any longer than is reasonably considered
necessary by us, or such period as may be required by applicable laws. The Company may
be required to disclose any information that is lawfully sought from it by a judicial or
another competent body pursuant to applicable laws.
They may contain links to other websites. We are not responsible for the privacy practices
of such websites which we do not manage and control.
Choices Available Regarding Collection, Use, and Distribution of Information
To protect against the loss, misuse and alteration of the information under its control, the
Company has in place appropriate physical, electronic and managerial procedures. For
example, the Company servers are accessible only to authorized personnel and your
information is shared with employees and authorized personnel on a need to know basis
to complete the transaction and to provide the services requested by you. Although the
Company endeavors to safeguard the confidentiality of your personally identifiable
information, transmissions made by means of the Internet cannot be made absolutely
secure. By using the GrocerApp Application/ Services, you agree that the Company will have
no liability for disclosure of your information due to errors in transmission and/or
unauthorized acts of third parties.
Please note that we will not ask you to share any sensitive data or information via email or
telephone. If you receive any such request by email or telephone, please do not
respond/divulge any sensitive data or information and forward the information relating to
the same to [email protected] for necessary action.
Communication with Company
If you wish to correct or update any information you have provided, you may do so online,
by yourself. Alternatively, you may contact the Company to correct or update such
information by sending an email to [email protected]
In the event of loss of access to the GrocerApp Application/ Services, you may contact the
Company by sending an email to [email protected]
In the event you wish to report a breach of the Privacy Policy, you may contact on
03-111-999-277 or email us at [email protected]
Office #42, Ground Floor, Leeds Centre, Gulberg III,
Phone # 03-111-999-277
Lahore, Pakistan
Email address: [email protected]