Welcome to GrocerApp!
Here you can find all the terms and conditions that we apply in order to perform our provided
services at the highest level of our standards. If you’re here, that means you’re smart enough to
read them carefully before using our services.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. THEY CONTAIN
IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS
LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOUR PURCHASES.
GrocerApp provides software-based delivery services for goods such as food, beverages and
other grocery products (collectively, Groceries). These terms (Terms of Service) apply when you
use the GrocerApp mobile applications or websites (collectively, Services).The Services are
restricted to the selected territory of Pakistan.
By using the Services, you automatically agree to the Terms of Service.
GrocerApp is a platform for facilitating the exchange of services between individuals (User)
who are willing to order Groceries via our partners (Shops) that are willing to collect and deliver
the ordered Groceries.
REGISTRATION and ORDERING PROCESS
You are the sole authorized User of any account (Account) you create using the Services. Your
action of registration constitutes your acceptance of the Terms of Service and the Privacy
Policy, and your state that you are not less than 18 (eighteen) years of age. Registration is free
of charge. No entitlement exists for admission to the Service. The data required for registration
provided by the User must be complete and accurate. The User is responsible for updating
his/her own data that can be amended at any time from the respective interface of the Service.
GrocerApp has no responsibility over the use of the User account and expressly disclaims any
liability therefrom. Should you suspect that any unauthorized party might be using your
Account, you are obligated for your own security to notify GrocerApp immediately by emailing
By providing your mobile phone number to GrocerApp pursuant to
the use of the Service, you hereby affirmatively consent to our use of your mobile phone
number for contacting you directly in order to perform the Services, including but not limited to
occasionally send notifications, text messages with promotional offers, service updates and
reach out to you to survey regarding the quality of our services
2.2. Order placement / contractual relationship
By placing an order, the User confirms the accuracy of all the information he/she provides.
Orders are confirmed to the User within Service interface. No contractual relationship exists
between User and GrocerApp. GrocerApp may decide for any reason whatsoever to not accept
an order and to refuse to perform it. User may schedule the order for a selected time, date,
week or month as per availability of Service.
2.3. Variety limitations
The range and prices of Groceries may differ depending on the delivery location.
2.4. Volume limitations
User might be contacted by GrocerApp to confirm the order in the following cases:
If the total items in an order exceed 100 items or if an order contains 25 or more same items
If the order placed requires more than one delivery personnel to be handled by due to volume
In all cases, GrocerApp reserves the right to limit the delivery quantity for particular products or,
if needed, not to deliver a particular product at all as per the availability of the Groceries.
2.5. Amending and cancelling orders
The User may not be able to amend the order once it has been confirmed as per the technical
features provided by the Service. A confirmed order is eligible for cancellation for a limited time
period until it is disbursed for delivery post to its submission as per the technical specifications
of the Service.
2.6. Incomplete order fulfillment / Substitution
The primary objective of GrocerApp is to deliver all the products ordered in the right quantity
and to a high quality standard. User acknowledges that the Groceries are subject to stock
availability and to human errors. GrocerApp reserves the right to amend your order in whole or
in part, at any time and without liability or compensation remove any item that is out of stock,
damaged, spoiled, or unavailable for any other reason, to successfully complete your order. It’s
in our best intention to maintain the replaced item’s price the same as per the brand you
ordered but in case of a higher valued replacement, the price may increase. We do our best to
ensure that all items shown on our website are available to order. If however any product you
order is out of stock or unavailable we may send you a push notification enabling you to select a
substitute. If an item is not delivered, despite being billed, the amount in question will be
credited to the User at a reasonable time after GrocerApp becomes aware of this. No
subsequent delivery is obligatory to be made, and the customer is not entitled to claim any
further compensation. If for any reason beyond our reasonable control, we are unable to supply
a particular item, we will not be liable to the User. Please note that we will attempt to deliver
substitute products in the event that selected products are unavailable, the User may reject
these substitutes upon receiving the Groceries. Although we will always try to cater for your
orders, an order of unusually large quantities of different or one product can only be fulfilled at
the discretion of the Shop.
3.1. Delivery of Groceries
Groceries will be delivered directly to the delivery address specified by the User. Deliveries are
performed either by the Shop personal delivery service or by a delivery partner, depending on
the nature of the goods and the delivery location. Goods will be delivered to the front door of
private residences (as far as accessible) and to the the reception desk of business Users.
3.2. Delivery times and adherence to delivery periods
GrocerApp endeavors to deliver Groceries within 60 (thirty) to 90 (Ninety) minutes average
delivery time location dependant or as scheduled. GrocerApp does not and cannot guarantee
that the delivery time frames will be met as there may be factors outside of GrocerApp's control
that may result in early or delayed deliveries. You agree that GrocerApp shall not be liable for
any deliveries made outside the expected delivery time frame.
3.3. Delivery receipt
After you have placed your order and the Shop has prepared all the items, we will send you an
sms with the link to your electronic receipt whenever technologically possible. The receipt is
intended to include the final items for which you are requested to pay. The customer may
receive a physical copy as well after such a receipt is requested.
3.4. Cancellation of a delivery by GrocerApp
If, for reasons beyond GrocerApp's control - such as an incorrect delivery address, the
recipient's absence, lack of an access permit, bad weather conditions, or similar, it should prove
impossible or possible only with great difficulty, to carry-out the delivery successfully,
GrocerApp is entitled to cancel the User’s order. In this event, the User is not entitled to
compensation or pecuniary of in kind.
PRICES AND PAYMENT
GrocerApp endeavours to provide you with accurate and up-to-date pricing, product availability
and promotional information. Discrepancies are possible and you agree not to hold GrocerApp
liable in such instances.
All prices are quoted in PAKISTAN Ruppee. Where goods may be charged by weight (fruit,
meat, cheese, etc.), the basic price per unit applies. The quantity of such goods actually
delivered, and therefore the price charged, may differ from the quantity originally ordered. For
prepacked and price-labelled fresh products, the applicable price is the one in force when the
order is prepared. GrocerApp reserve the right to change prices as to update them at any
4.2. Payment methods / creditworthiness
You can choose from the following ways of paying on delivery, depending on the products and
the means of dispatch and as per technical availability:
Cash on delivery
Any dispute or claim arising out of or in connection with this website shall be governed and
construed in accordance with the laws of Pakistan.
Pakistan is our country of domicile.
Minors under the age of 18 shall are prohibited to register as a User of this website and are not
allowed to transact or use the website.
If you make a payment for our products or services on our website, the details you are asked to
submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
The User can select which payment method is prefered. The payment methods available are
displayed for selection when the order is finalized. If for any reasons it is impossible to perform
the payment with credit card, GrocerApp is entitled to offer the User the only cash on delivery
5.1. Product information
We take care to update the product information in the Service regularly. In rare cases, the
information may deviate from the details printed on the product packaging. In such an instance,
the information on the packaging takes precedence. Because recipes may change anytime, we
recommend that you regularly consult the ingredients list and allergy-related information on the
GUARANTEE of DATA COMMUNICATION
Given the current state of the technology, no guarantee can be given that data communication
via the internet will be error-free and/or available at all times. GrocerApp therefore accepts no
liability in respect of the constant, uninterrupted availability of the online shop, nor for technical
and electronic faults during a sales transaction, in particular for any delay in processing or
SPECIAL PRODUCT CONDITIONS
7.1. Prepay mobile phone credit
GrocerApp sells mobile phone cards of various providers as for example: Mobilink, Zong &
Warid. Mobile phone cards should be activated as soon as possible. The activation code is valid
only once. No exchanges or refunds are permitted.
DISCOUNTS, PRIVILEGES & VOUCHERS
8.1. Special offers
The User accepts that offers available from GrocerApp often differ from those available from
Shop sales channels.
8.2. Loyalty bonuses
GrocerApp may award loyalty bonuses in a form solely decided by GrocerApp and may
withdraw loyalty bonuses at any point and without warning or liability
CUSTOMER SERVICE & COMPLAINTS
GrocerApp Customer Service provides information and personal advice regarding any
questions, problems or complaints about GrocerApp services. E-mail:
Missing items must be reported immediately on reception of the Groceries, otherwise Groceries
are considered to have been accepted by User as being in perfect condition. Latent defects
must be reported to GrocerApp Customer Service immediately after they come to light,
although in these cases there are limitations of error acknowledgement.
10.1. Data protection
Data collected are treated as confidential and in good faith. When registration is made, your
data is collected for business and marketing purposes in the form of personal information such
as last name, first name, address, email address and phone number. In addition to data
explicitly entered, information is gathered automatically from the log files when you access the
Services interface. GrocerApp makes a distinction between master data (e.g. IP address, time
and date of access) and activity data (e.g. name of file accessed, paths clicked on). For statistical
purposes, this data is anonymously assessed.
YOU AGREE THAT NEITHER GROCERAPP NOR ITS AFFILIATES OR LICENSORS ARE
RESPONSIBLE FOR THE FITNESS OR CONDUCT OF ANY Shop. NEITHER GROCERAPP NOR
ITS AFFILIATES OR LICENSORS WILL BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE
ARISING IN CONNECTION WITH THE ACTS OR OMISSIONS OF ANY Shop. IN THE EVENT
YOU HAVE A DISPUTE WITH ANY Shop, YOU HEREBY RELEASE GROCERAPP AND ITS
OFFICERS, DIRECTORS, EMPLOYEES, SUBSIDIARIES, AFFILIATES, AGENTS AND
REPRESENTATIVES FROM ANY AND ALL CLAIMS, LIABILITIES, COSTS, INCLUDING
WITHOUT LIMITATION ATTORNEY'S FEES, LOSS OR DAMAGE OF EVERY KIND AND
NATURE, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH
10.3. Shop license/ Submissions
Service may now or in the future permit the submission, sharing or publishing of photographs,
communications or other content submitted by you and other users ("User Submissions").
Other than personally identifiable information, which is covered under the GrocerApp Privacy
Policy available at
, any User Submission transmitted or posted to
this Software Applications will be considered non-confidential. In addition, by submitting any
User Submission to GrocerApp, you hereby grant GrocerApp a perpetual, worldwide,
non-exclusive, royalty-free, sub-licenseable and transferable license to use, reproduce,
distribute, prepare derivative works of, display and perform the User Submission in connection
with the Services, the Support and GrocerApp's business. We hereby grant each User of the
Service a non-exclusive license to access their User Submissions through Service and to display
and publicly perform such User Submissions as permitted through the functionality of Service
and under these Terms and Conditions. In connection with the User Submissions, you agree
that you will not submit material that: (i) is copyrighted, subject to privacy or publicity rights or
otherwise subject to third party proprietary rights unless you are the owner of such rights or
have permission from the owner to submit the material and to grant GrocerApp all of the
license rights granted herein; (ii) is unlawful, obscene, harassing, defamatory, libelous,
pornographic, hateful, racially or ethnically offensive or is otherwise inappropriate; (iii) could
damage the reputation of GrocerApp or any third party; or (iv) impersonates another person.
GrocerApp reserves the right to remove any User Submissions at its sole discretion and without
notice or liability to you or to any other person. GrocerApp does not endorse any User
Submission or any opinion, recommendation or advice therein, and GrocerApp expressly
disclaims any and all liability in connection with any User Submission. You understand and
agree that you may be exposed to User Submissions that are inaccurate, offensive or otherwise
objectionable, and you hereby agree to waive and hereby do waive any legal or equitable rights
or remedies you may have against GrocerApp with respect thereto. GrocerApp may provide
links to Software Applications owned or operated by third parties. GrocerApp does not endorse
the content or any products or services available on such Software Applications and is not
responsible for such content or its security. Your linking to any other Software Applications
from this Service is at your own risk.
USE OF THE SUPPORT IS ENTIRELY AT YOUR OWN RISK. CHANGES ARE PERIODICALLY
MADE TO THE SOFTWARE APPLICATIONS AND MAY BE MADE AT ANY TIME WITHOUT
NOTICE TO YOU. THE SUPPORT IS PROVIDED ON AN "AS IS" BASIS WITHOUT
WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED
TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT. GROCERAPP MAKES NO WARRANTIES OR REPRESENTATIONS
ABOUT THE ACCURACY OR COMPLETENESS OF THE CONTENT PROVIDED THROUGH
THE SUPPORT OR THE CONTENT OF ANY SOFTWARE APPLICATIONS LINKED TO THE
GROCERAPP SOFTWARE APPLICATIONS. GROCERAPP ASSUMES NO LIABILITY OR
RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II)
PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING
FROM YOUR ACCESS TO AND USE OF THE GROCERAPP SOFTWARE APPLICATIONS OR
THE SUPPORT; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF GROCERAPP's SECURE
SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL
INFORMATION ShopD THEREIN. GROCERAPP DOES NOT WARRANT THAT THE
SOFTWARE APPLICATIONS WILL OPERATE ERROR-FREE OR THAT THE SOFTWARE
APPLICATIONS AND ITS SERVER ARE FREE OF COMPUTER VIRUSES AND OTHER
HARMFUL GOODS. IF YOUR USE OF THE SOFTWARE APPLICATIONS RESULTS IN THE
NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, GROCERAPP SHALL NOT
BE RESPONSIBLE FOR THOSE COSTS. GROCERAPP, TO THE FULLEST EXTENT PERMITTED
BY LAW, DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION THE WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OF
THIRD PARTY RIGHTS AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
GROCERAPP MAKES NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY,
COMPLETENESS OR TIMELINESS OF THE CONTENT, SERVICES, SUPPORT, SOFTWARE,
TEXT, GRAPHICS OR LINKS. GROCERAPP AND ITS AFFILIATES AND LICENSORS CANNOT
AND DO NOT GUARANTEE THAT ANY PERSONAL INFORMATION SUPPLIED BY YOU WILL
NOT BE MISAPPROPRIATED, INTERCEPTED, DELETED, DESTROYED OR USED BY OTHERS.
10.5. Limitation of Liability
YOU AGREE THAT GROCERAPP SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR
IN CONNECTION WITH (I) YOUR USE OF THE SUPPORT; (II) THE LIABILITY OR FITNESS OF
ANY CUSTOMER (III) IN CONNECTION WITH THE PERFORMANCE OF OR BROWSING IN
THE SOFTWARE APPLICATIONS OR YOUR LINKS TO OTHER SOFTWARE APPLICATIONS
FROM THIS SOFTWARE APPLICATIONS, EVEN IF GROCERAPP HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. YOU FURTHER AGREE THAT GROCERAPP SHALL
NOT BE LIABLE FOR ANY DAMAGES ARISING FROM INTERRUPTION, SUSPENSION OR
TERMINATION OF SERVICES, INCLUDING WITHOUT LIMITATION ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, WHETHER SUCH
INTERRUPTION, SUSPENSION OR TERMINATION WAS JUSTIFIED OR NOT, NEGLIGENT OR
INTENTIONAL, INADVERTENT OR ADVERTENT. IN NO EVENT SHALL GROCERAPP’s
TOTAL LIABILITY TO YOU FOR ANY LOSSES ARISING HEREUNDER EXCEED THE
AMOUNTS PAID BY YOU TO GROCERAPP HEREUNDER. SOME JURISDICTIONS DO NOT
ALLOW THE LIMITATION OR EXCLUSION OF WARRANTIES OR OF LIABILITY FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY
NOT APPLY TO YOU. SHOULD A JURISDICTION BE ADVERSE TO A LIMITATION OR
EXCLUSION OF WARRANTIES, SUCH PROVISION SHALL BE DEEMED SEVERABLE FROM
THIS AGREEMENT AND THE OTHER PROVISIONS SHALL REMAIN IN FULL FORCE AND
No waiver of any rights or remedies by GrocerApp shall be effective unless made in writing and
signed by an authorised representative of GrocerApp. A failure by GrocerApp to exercise or
enforce any rights conferred upon us by Terms of Service shall not be deemed to be a waiver or
variation of any such rights or operate so as to bar the exercise or enforcement thereof at any
subsequent time or times.
You agree to defend, indemnify and hold harmless GrocerApp and its officers, directors,
employees, agents and affiliates (each, an Indemnified Party), from and against any losses,
claims, actions, costs, damages, penalties, fines and expenses, including without limitation
attorneys' fees and expenses, that may be incurred by an Indemnified Party arising out of,
relating to or resulting from your unauthorized use of the Software Applications or from any
breach by you of Terms of Service, including without limitation any actual or alleged violation of
any federal, provincial or local statute, ordinance, administrative order, rule or regulation.
GrocerApp shall provide notice to you promptly of any such claim, suit or proceeding and shall
have the right to control the defense of such action, at your expense, in defending any such
claim, suit or proceeding.
At its sole discretion, GrocerApp may modify or discontinue Service, or may modify, suspend or
terminate your access to Service or the Support, for any reason, with or without notice to you
and without liability to you or any third party. In addition to suspending or terminating your
access to Service or the Support, GrocerApp reserves the right to take appropriate legal action,
including without limitation pursuing civil, criminal or injunctive redress. Even after your right to
use the Support is terminated, you Account will remain enforceable against you. You may
terminate Account at any time, however GrocerApp do not guarantee its termination due to
technical availability. All provisions which by their nature should survive to give effect to those
provisions shall survive the termination of Account.
10.9. Dispute Resolution
The parties shall first attempt to resolve any dispute related to this Agreement in an amicable
manner by mediation with a mutually acceptable mediator. If unable to agree upon an
acceptable mediator, either party may ask a mutually agreed upon mediation service to appoint
a neutral mediator, and the mediation shall be conducted under the Commercial Mediation
Rules of the mutually acceptable mediation service. Any disputes remaining unresolved after
mediation shall be settled by binding arbitration conducted in Lahore, Pakistan utilizing a
mutually agreed arbitrator or arbitration service. The arbitration shall be conducted under the
Commercial Arbitration Rules of the mutually agreed arbitrator or arbitration service. Both
parties shall be entitled in any arbitration to conduct reasonable discovery, including document
production and a reasonable number of depositions not to exceed five per party. The prevailing
party shall be entitled to recover its costs and reasonable attorney's fees, as determined by the
arbitrator. The arbitrator shall be required to follow the law.
10.10. Governing Law and Severability
This Agreement is governed by the laws of Pakistan, The Pakistan courts shall have exclusive
jurisdiction and venue over any dispute arising out of or relating to this Agreement, and each
party hereby consents to the jurisdiction and venue of such courts. Without regards to its
conflict of laws principles. If any provision of this Agreement is found to be invalid in any court
having competent jurisdiction, the invalidity of such provision shall not affect the validity of the
remaining provisions of this Agreement, which shall remain in full force and effect. Any offer for
any product, feature, service or application made on this Software Applications is void where
10.11. No Agency
No independent contractor, agency, partnership, joint venture, employer-employee or
franchiser-franchisee relationship is intended or created by this Agreement.
10.12. Changes to the Agreement
GrocerApp reserves the right, at its sole and absolute discretion, to change, modify, add to,
supplement or delete any of the terms and conditions of this Agreement, effective with or
without prior notice. Your continued use of the Software Applications or the Support following
any revision to this Agreement constitutes your complete and irrevocable acceptance of any
and all such changes. Contact us If you have any comments or questions, please do not hesitate
to reach out to us at
Pakistan - updated September 19th, 2018